F.A.Q.

/F.A.Q.
F.A.Q.2018-02-08T10:15:58+00:00
Do you accept cheques as a method of payment?2017-09-08T08:39:52+00:00

We accept cheques as method of payment but only after the first order fully paid and after the approval of your request opening an account with you. We encourage you to get familiar with the procedure of opening an account.

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Can you unload beams from your truck into the house?2014-03-20T00:10:16+00:00

No. We do not have the required permissions and insurance. All the materials will be unloaded on the ground to the closest place of your desired location. Also, We can suggest a company that will be fully capable of executing this task.

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Can you unload beams from your truck on the 2nd floor?2014-03-20T00:16:50+00:00

No. We do not have the required permissions and insurance.  All the materials will be unloaded on the ground to the closest place to your desired location. However, we can suggest a company that will be fully capable of executing this task.

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What is the charge for delivery? (To where?)2019-01-16T19:02:27+00:00

We charge delivery fees to all orders below $350. Also, the fixed fees can be higher for the deliveries that are outside of a 50 km radius of Montreal.

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What is the delay on FAB products?2014-03-20T00:10:48+00:00

The timelines can vary and depend on the complexity of the jobs. We estimate a three days production timeline on average. Should you require an exact timeline, please contact one of our representatives and he will accommodate your request.

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Do you have price lists?2014-03-20T00:17:11+00:00

No. The metal prices can vary several times during a year, so we suggest that you contact one of our representatives by phone or email to ensure you get the best price.

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Do you do on-site installations?2014-03-20T00:17:44+00:00

No, but we can redirect you to a collaborating company that will be able to perform the required work.

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Do I have to pay in advance or can I pay on delivery?2014-03-20T00:18:09+00:00

The customer can pay on delivery if the material has not been cut or modified otherwise you will need to pay in advance. Only valid business checks are accepted.

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What is the charge to cut material in your shop?2014-03-20T00:17:59+00:00

Generally cutting costs are calculated on the basis of an hourly rate of $ 60. Frequently there will be no charge for the cutting, if that process is quite fast. We invite you to contact one of our representatives to get a quote.

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If I buy too much material can I return what I don’t use?2014-03-20T00:19:12+00:00

Yes,  if the returned equipment has standard full length and has not been altered. The equipment will be inspected prior to issuing the credit. Some restocking fees might apply.

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What’s the difference between pipe and tube?2017-08-12T11:45:35+00:00

The way it’s measured and the applications it’s being used for. Pipes are passageways. Tubes are structural. A pipe is generally measured by inside diameter or ID.(IE: You could roll a 2″ golf ball through a 2″ NOM pipe.) Tube, on the other hand, is measured by outside diameter or OD. (So your golf ball would have the same OD as the 2″ tube.)

Le contenu de cette page est également disponible en: Français

Le contenu de cette page est également disponible en: Français